Loading Add Zone System...
Zone has multiple OLT configurations. This includes any E-suffix variants (e.g. ). Select the correct OLT to autofill.
Developed by: Murtada Ziyad & Mahmood M.Abd-Alwahed
Set physical installation & user issue responsibilities for zones. Add rows manually or import from Excel.
| Zone | Ins-Provider | User Issue Provider |
|---|
Upload Excel (.xlsx, .xls). If file has columns Zone, Ins-Provider (or Installation Provider), and User Issue Provider (or User Issue Responsibility) — those values will be used. If only Zone column exists, select providers below to apply to all zones.
Excel has only zone names. Select providers to apply to all imported zones:
| Zone | Ins-Provider | User Issue Provider |
|---|
All responsibility checkboxes will be unchecked and provider fields cleared for each zone.
| Zone Name | Installation Responsibility | User Issue Responsibility |
|---|
Upload an Excel file (.xlsx, .xls) with a Zone column. One zone per row — all matching zones will have their responsibility cleared.
| Zone Name | Installation Responsibility | User Issue Responsibility |
|---|
| Zone | Action | Ins-Provider | User Issue Provider |
|---|
Import an Excel file with Governorate, Name, Phone Number, and Source columns to create new Reach Me cases in Creatio.
Excel must have columns: Governorate, Name, Phone Number, Source. Other columns are ignored.
| Governorate | Name | Phone Number | Source |
|---|
| Governorate | Name | Phone Number | Source |
|---|
Import an Excel file with SapBrim (SAP Brim ID) column. Each SapBrim will be resolved to a contract and the Bulk Extend process will be started in Creatio.
Excel must have a SapBrim column (numbers only). Other columns are ignored.
| SapBrim | Contract | Status |
|---|
| SapBrim | Contract | Status |
|---|
| SapBrim | Reason |
|---|
paste directly, enter rows manually, or search by source zone to move all its contracts to a new zone. Max 2,500 rows per batch.
Copy a table from Creatio / Excel with these columns:
Contract | Current Zone | Target
Zone
| # | Contract | Current Zone | Target Zone | Status |
|---|
Upload Excel (.xlsx, .xls) — columns:
Contract | Zone
| # | Contract | Target Zone | Status |
|---|
Copy a zone report table (one or multiple rows):
Virtual Zone ID | Users | Target Zone
ID
| # | Source Zone | Target Zone | Status |
|---|
Copy a zone report table with columns:
Virtual Zone ID | Users | Target
Zone ID
Enter the zone name to fetch all contracts currently assigned to it.
| # | Contract | Account | State |
|---|
Enter the zone name to move all fetched contracts to.
Copy a zone report table with columns:
Virtual Zone ID | Users | Target
Zone ID
| # | Source Zone | Target Zone | Status |
|---|
Each pair fetches all contracts from the source zone and moves them to the target zone. Processed batch by batch.
| # | Source Zone | Target Zone |
|---|
| # | Contract | Zone | FDT |
|---|
Multiple contracts found -- pick one:
Search for a contract to get started
Enter FAT numbers directly in the table below
Excel file must have a column named "FAT NO" containing FAT numbers (e.g., FAT15, FAT12, FAT20)
| # | FAT NO | Action |
|---|